DELIVERY PROTOCOL UPDATE FROM DHL – PodVapes™ EU

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SAME DAY DISPATCH - DHL EXPRESS (DELIVERY 2-5 BUSINESS DAYS). COVID-19 Shipping Updates.

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DELIVERY PROTOCOL UPDATE FROM DHL

DELIVERY PROTOCOL UPDATE FROM DHL

ALL ORDERS TO EU TO BE SHIPPED AS NORMAL.

DHL ON DEMAND DELIVERY UPDATE

DHL has just announced changes and clarifications with their new Non-Contact Deliveries. This delivery method is intended to maintain your safety, the safety of their couriers and ensure reliable delivery services are maintained. 

Customers who do not wish to sign on scanners or on paper due to social distancing can use the Signature Release option. The following important rules apply for Signature Release:

Shipments keep the signature requirement, unless the receiver authorises release using On Demand Delivery. You can do this using the Tracking link and DHL’s online platform. (Please see the On Demand Delivery info-graphic below).

 

1. Receiver is notified by email / SMS.
2. Accesses ODD website via smart link.
3. Makes delivery option change request.
4. DHL receives and executes the request.
5. Receiver gets an updated notification.
6. Package delivered according to Receiver's instruction.

 DELIVERY OPTION CHANGE REQUESTS AVAILABLE


  • SCHEDULE YOUR DELIVERY
  • Receivers may select a new delivery date up to seven calendar days from the originally scheduled date.

  • SIGNATURE RELEASE
  • Receivers authorise delivery without collecting a signature.

  • LEAVE WITH NEIGHBOUR
  • Receivers instruct that the shipment is delivered to a nominated neighbour.

  • COLLECT FROM SERVICE POINT
  • Receivers can have their shipment delivered to a nearby DHL Service Point.

    Nearest service point locations are listed and mapped.

    DHL Service Centers, Partner Service Points & Parcel Lockers all may be offered, depending on country

  • ALTERNATE ADDRESS
  • Receivers request delivery to a different address.

  • VACATION HOLD
  • If on holiday, Receivers may request delivery up to 30 calendar days from the originally scheduled date.

     ALL CHANGES ARE CONFIRMED ON SCREEN AND BY EMAIL

    RECEIVER ALERTS

    In-transit SMS and email alerts keep Receivers informed of scheduled delivery.

    Notifications are sent at pick-up, when out for delivery, and proactively for incidents.

    We’ll keep you informed of any further changes. Please let us know if we can help you in any way. We are all in this together.

    DELIVERY PROTOCOL UPDATE FROM DHL
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